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Services - Ascentria

Services

CONSULTANCY SERVICES - Built around your individual needs 

Ascentria specialises in delivering Consultancy Services, which are built around your individual needs.

Our approach is entirely customer focussed.  We believe in working closely with you to build a clear consultancy brief which is outcome focussed and tailored to deliver against your organisational and business needs.  Ascentria can help you maximise your organisations potential, and help you reach new heights so that you and your services stand out from the crowd.

In agreeing the brief for an assignment with you, we will be clear about the scope and range of the work program, and will provide achievable outcomes and demonstrable benefits.

While we will always work to an agreed timescale our brief can be fluid as an assignment moves forward.  We understand that as a client you often require a degree of flexibility given the pace and rate of change being imposed on the sector.  We will work with you, and for you, in order to meet or exceed your expectations, and ensuring we deliver against our core value of ‘Customer First’.

Ascentria can provide Consultancy Services nationally and subject to availability is happy to deliver both short, or long-term projects or assignments.

Please contact us to discuss your bespoke needs and how Ascentria can help your organisation reach new highs in customer satisfaction, service delivery, and increased efficiency and performance.

INTERIM MANAGEMENT SUPPORT - To deliver your organisational goals

Ascentria can provide you with Interim Management Support, to deliver your organisational goals.

We are living and working in a fast moving environment, where the rate and pace of change has never been greater.  Ascentria can help support you through busy periods where you need extra help and additional management capacity to ensure that your organisational or business needs are not compromised during times of change.

We understand that Interim Management Support needs to be provided in what is often a sensitive environment, for those who may be affected by change or the potential for change.  With significant experience of delivering both senior management and effective change programmes our Lead Consultant and Associates can provide you with additional support and stability.  We can help you achieve your agenda for change and help you deliver service restructures due to people or service issues.

Working with you, we will ensure that your key deliverables and required outcomes are agreed as part of the inception and delivery of interim assignments. Our skills and expertise will ensure that we can get the best from your people with coaching, one to one support, and with a flexible management style provided to suit your requirements we will work with you to maximise performance.

If you need a reality test, we can use our people skills and high level emotional intelligence to unpick the culture of your organisation and see if this is aligned at all levels to your core values and objectives, giving you feedback and recommendations for any improvements or required change.

EFFECTIVE CHANGE MANAGEMENT - And service redesign programmes 

Ascentria can provide you with Interim Management Support, to deliver your organisational goals.

We are living and working in a fast moving environment, where the rate and pace of change has never been greater.  Ascentria can help support you through busy periods where you need extra help and additional management capacity to ensure that your organisational or business needs are not compromised during times of change.

We understand that Interim Management Support needs to be provided in what is often a sensitive environment, for those who may be affected by change or the potential for change.  With significant experience of delivering both senior management and effective change programmes our Lead Consultant and Associates can provide you with additional support and stability.  We can help you achieve your agenda for change and help you deliver service restructures due to people or service issues.

Working with you, we will ensure that your key deliverables and required outcomes are agreed as part of the inception and delivery of interim assignments. Our skills and expertise will ensure that we can get the best from your people with coaching, one to one support, and with a flexible management style provided to suit your requirements we will work with you to maximise performance.

If you need a reality test, we can use our people skills and high level emotional intelligence to unpick the culture of your organisation and see if this is aligned at all levels to your core values and objectives, giving you feedback and recommendations for any improvements or required change.

TRAINING AND SUPPORT FOR LETTINGS AGENCIES - Designed to maximise profit

Ascentria can provide specialised Training and Support for Lettings Agencies designed to maximise your profit margins, and reduce any losses due to poor staff practice.

Our Lead Consultant is a Chartered Member of the Chartered Institute of Housing, the nationally recognised professional qualification for housing management in the UK. With over 25 years of housing management experience, and previous responsibility for managing the rent arrears, and allocations functions in large organisations, we can ensure you stay on the right side of legislation.

Providing a value for money, interactive briefing on housing management and housing law, our training team will help you and your staff quickly understand their responsibilities. Telling them what they can and can’t do when managing your clients properties, ensuring they understand the rights and responsibilities of your tenants so that your return on investment is maximised. All attendees will receive a detailed support package which will allow the key messages to be shared in your business.

The training material and event is currently in production, and forthcoming dates and venues for registration will be available soon. With a registration fee of only £99.00 these events offer exceptional value for money, and we anticipate they will be heavily subscribed. So, watch this space for further details.

If in the mean time you would benefit from information on how best to manage your portfolio of private tenancies, or you need specific advice or support on a case by case basis, please contact Ascentria now and we will be happy to work this through with you.

SUPPORTING THE LEGAL PROFESSION - Complex ‘housing’ case management

At Ascentria we can Support the Legal Profession with complex ‘housing’ case management, freeing up your solicitors time and maximising your profitability.

With over 50 years of combined experience our team can help Solicitors practices who are regularly approached by clients with social housing complaints, in order to maximise your speed and accuracy of response, and to unlock potential new advice on the direction for further action.

We understand the complex policies and procedures that large social landlords use to allocate homes, take action for unpaid rent, and when to request eviction in the courts for other breaches of the Tenancy Agreement’s in place. We understand the rights and difficulties tenants have and can consider appropriate actions that landlords will need to reflect on. Your solicitors are not experts in housing management, but we are because that’s what we do.

Affordable fees should prove exceptional value for money compared to the rates you pay your legal team. Getting to the route of the complaint quickly we will work to deliver your clients a realistic solution within the policies and procedures a landlord will have in place.

Ascentria will be contacting a number of Solicitors practices in due course to discuss the potential benefits that we can offer, but please contact us now if we can help you.

INNOVATION AND EFFICIENCY - while improving performance and productivity

Ascentria specialises in delivering Consultancy Services, which are built around your individual needs.

Our approach is entirely customer focussed.  We believe in working closely with you to build a clear consultancy brief which is outcome focussed and tailored to deliver against your organisational and business needs.  Ascentria can help you maximise your organisations potential, and help you reach new heights so that you and your services stand out from the crowd.

In agreeing the brief for an assignment with you, we will be clear about the scope and range of the work program, and will provide achievable outcomes and demonstrable benefits.

While we will always work to an agreed timescale our brief can be fluid as an assignment moves forward.  We understand that as a client you often require a degree of flexibility given the pace and rate of change being imposed on the sector.  We will work with you, and for you, in order to meet or exceed your expectations, and ensuring we deliver against our core value of ‘Customer First’.

Ascentria can provide Consultancy Services nationally and subject to availability is happy to deliver both short, or long-term projects or assignments.

Please contact us to discuss your bespoke needs and how Ascentria can help your organisation reach new highs in customer satisfaction, service delivery, and increased efficiency and performance.